Debit Card Agreement, Online Banking, and Mobile Banking Access Terms (as available in your jurisdiction). Debit Card Terms:
This debit card agreement lays out the terms under which you can use your debit card bank card. It replaces all previous Debit Cardholder Agreements and applies if we send you or provide you with a renewal or replacement of the Sol Coop debit card. The debit card belongs to us. We may recover it at any time without notice. You agree to deliver the Card immediately upon.
The debit cards
The card belongs to us. We may recover it at any time without notice. You agree to deliver the Card immediately upon request by us or our agents. The Debit Card remains the property of the Cooperative, and you agree to return it immediately at the request of the Cooperative. The Cooperative may cancel the Debit Card at any time without notice.
The use of the debit card is strictly personal and non-transferable. You will be fully responsible for any transaction made by a person to whom you have voluntarily given the Debit Card.
Using your debit card.
We will send you a debit card in your name. When you sign the back of the Debit Card or if you activate or use the Debit Card or use your Debit Card number, that means you have received and accept the terms and conditions described in this Agreement.
The Cooperative reserves the right to allow WITHDRAWALS from ATMs when they are not in direct communication with the main computers.
In the case of Joint and Indistinct Accounts (“and/or”), each Account holder may request the issuance of additional Debit Card in the name of other Account holders. You authorize the Cooperative to acknowledge that such debit cards and their related electronic access codes are valid. You are responsible for any debits from the account that you make with your Debit Card and Electronic Access Code. You release the Cooperative from any liability arising from any loss suffered by the use of such debit cards and electronic access codes.
You are responsible for the care and security of your bank debit card and electronic access code. You need to keep your Electronic Access Code confidential and secure from all persons without exception and apart from the Bank Debit Card at all times. You must not disclose any other Security Codes, such as passwords, PINs, access codes, and account numbers that may be used or required for the Automated Banking Services, any branch service, or any other transaction of the Service. You are responsible for all debit card transactions incurred using your Electronic Access Code. for all debit card transactions incurred using your Electronic Access Code. Once your Debit Card is activated, you can access the following Services.
I. Automated banking services
You can access your designated Accounts through the following delivery channels (when available):
- Designated ATMs and interactive ATMs.
- Debit point-of-sale (POS) devices that display symbols from any system we may designate from time to time for purchase transactions paid for with your Debit Card;
You authorize Sol Coop to accept instructions given through any of these methods, as if you had given written instructions.
II. Services available through Sol Coop ATMs and ITMs (where available)
- Balance sheet verification.
Inactive checking or savings accounts cannot be accessed through any Automated Banking Service or through any service at the branch.
III. Services available through online banking and mobile banking.
The accounts that will be accessed through online banking and mobile banking will include all accounts listed in your Sol Coop customer profile. To link different accounts, you must be a signer of each account.
Available services include:
IV. POS, telephone, internet, mail order purchases
When available, you can use your debit card to your debit card number to pay for goods and services. When you pay for goods and services using your Debit Card number without presenting your Debit Card, you will have the same responsibilities as if you had presented your Debit Card to a merchant and signed a sales ticket or receipt or entered your Electronic Access Code.
The Cooperative reserves the right to choose the services/products that you can access with the Debit Card.
The services referred to in clauses (I) to (III) above are collectively referred to in this Debit Card Agreement, Online Banking and the Mobile Banking Terms of Access (as available in your jurisdiction) as the “Services”.
You agree to pay, and we may deduct, without notice as permitted by law, from any of your Accounts (even if you increase or increase an overdraft) the following:
i. A transaction fee or service fee, at the prevailing rate (as determined from time to time), for each transaction for which your Debit Card or your Debit Card number has been used.
ii. Transaction charges or service fees imposed by other financial institutions (within or outside the country in which the Debit Card is issued) for transactions made through their ATMs or POS devices on which the Debit Card and Electronic Access Code have been used. You should contact the other financial institutions for transaction fees and the service fees charged for each transaction made are in addition to the account-level service fees that apply to your Accounts.
iii. Any taxes payable by the Cooperative or by you in respect of any transaction made with your Debit Card.
You acknowledge that access to Sol Coop’s Online Banking is free of charge; however, all other applicable charges, such as long-distance telephone charges, Internet access charges or similar, incurred in connecting to Online Banking are your responsibility.
Our rates and charges may change from time to time, and we may add new fees and charges. When you see such a change, we will notify you of such changes as required by law.
We may set and change limits, in dollars or otherwise, from time to time, that apply to your use of the Debit Card on the various transactions that may be available through the Services, without notice. Notice of such limits is provided in the Account’s List of Disclosures, Terms and Conditions of Fees and Charges, as applicable, when your Account is opened, updated copies are available upon request.
Transaction Logs/Confirmation Numbers
Upon completion of each Automated Banking Transaction, you will be given a printed transaction record or reference number, unless otherwise requested. If your debit card and Electronic Access Code are used for a POS transaction, we may arrange for a third party, such as a merchant, to provide you with the transaction record.
You agree that checks or any other form of proof of debit delivered to the Cooperative that offers automated non-Cooperative banking services will not be returned to you, but a description of the transaction will be reflected on your monthly statement.
Our records of whether an Automatic Service or any service transaction has been performed at the Co-op and our determination of the details of that transaction will be deemed correct and binding on you unless you provide us with evidence to the contrary.
Any Automated Service transaction (excluding automatic bill payments) made before 7:00pm (in the jurisdiction where your Account is domiciled); Normally, Monday through Friday will be published in your corresponding account from the date of the transaction, unless that day is a holiday. Transactions made on Saturdays, Sundays or holidays will normally be recorded in your corresponding account from the next working day. Transactions made outside the jurisdiction may be posted to your Account later.
Any automated invoice payment request made before 7:00 p.m., Monday through Friday, will be posted to your designated account on the day of the transaction. An automated bill payment made from 7:00p.m., Monday through Friday or at any time on Saturdays, Sundays or holidays will be posted to your designated account on the next business day.
Any request for payment of automated invoice will be deemed received by us on the date the transaction is recorded in your Account. We are not responsible for the processing or any of the publication procedures or practices of your designated bill payment merchants and we are not responsible if they charge you late fees or fines for interest.
When you make a payment through online banking, mobile banking or customer service (telephone, you are responsible for ensuring that the bill payment merchant (including account numbers and beneficiary names) required by us to complete the payment instructions so that bill payment merchant is accurate at all times. We may, without notice, update your bill payment profile information if the bill payment merchant informs us of a change.
Transactions for accounts with insufficient cleared funds at the time of posting will be rejected.
For late invoice payments and funds transfers, the debit to your Account is processed before 7:00p.m. of the date you instructed us to make the payment, unless that day is a Saturday, Sunday or holiday, in which case the transaction will be processed the next business day.
Error Resolution Notice
In case of errors or questions about your electronic transfers, you should communicate with the Co-op as soon as you can, if you believe your statement or receipt is incorrect or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than sixty (60) calendar days after we submit the FIRST state in which the problem or error appeared.
For complaints we will need the following information:
- Your full name and account number (if applicable).
- Describe the error or transfer that you are unsure of and explain as clearly as possible why you think it is an error or why you need more information.
- Tell us the dollar amount of the alleged error.
If you inform us verbally, we may ask you to send us your complaint or question in writing within ten (10) business days. We will determine if an error occurred within ten (10) business days after receiving news from you and correct any errors as soon as possible.
However, if we need more time, we may take up to forty-five (45) calendar days from the date of your notification to investigate your complaint or question. If we decide to do this, we will credit your account within ten (10) business days for the amount you believe to be an error, so that you can use the money for as long as it takes us to complete our investigation. If we ask you to submit your complaint or question in writing and we do not receive it within ten (10) business days, we will not be able to credit your account.
For errors related to new accounts, point of sale or transactions initiated abroad, we may take up to ninety (90) calendar days to investigate your complaint or question. In the case of new accounts, we may take up to twenty (20) business days, we will not be able to credit your account.
We will send you written notice of the results within (3) business days after completing our investigation. If we decide there was no error, you can request copies of the documents we used in our investigation.
Loss, theft, unauthorized use of debit card
You will notify us immediately, by telephone and thereafter in writing, of the loss, theft or any unauthorized use of your debit card or Electronic Access Code. Your liability will cease only when we receive notice of such loss, theft, or unauthorized use.
If you believe that your debit card and Electronic Access Code were lost or stolen, or if you believe that an electronic funds transfer was made without your permission using your check information, and you notify us within two (2) business days after learning of the loss or theft of your debit card or electronic access code, your liability shall not exceed $50. If you fail to notify within two (2) business days of the loss or theft, you may be liable for up to $500 of the money improperly taken from your account through the use of the debit card, if we can show that we could have stopped the withdrawal of the money if you had notified us within the two (2) business day period.
If your statement shows transfers that you did not make, including those made by debit card, Electronic Access Code or other means, you will notify us within sixty (60) calendar days after the date we sent the first statement on which the error occurred. If you do not notify us within sixty (60) calendar days if we can show that we could have stopped taking the money if you had notified us within the sixty (60) calendar day period.
You are responsible for the care and security of your debit card and electronic access codes. It will keep your Electronic Access Code strictly confidential and secure from all persons without exception and always separate from the debit card.
You must not disclose any other Security Codes, such as passwords, access codes, and account numbers that may be used or required for the Automated Banking Services, the service in the Coop, or any other transaction on the Service. You are responsible for all debit card transactions incurred using your Electronic Access Code.
If you need a replacement card in these situations, or if your debit card is held by an ATM, visit immediately or call the Coop.
Limitation on Authorized and Unauthorized Use of the Debit Card
You are responsible for all debts, withdrawals and account activities resulting from:
- Use of the Debit Card by you or by persons who have made your Debit Card and/or Electronic Access Code available or who have received possession of the Debit Card and/or Electronic Access Code with your consent.
- Unauthorized use of the debit card and/or the Electronic Access Code, where you have made available for use of your debit card and the electronic access code by keeping them together or in a manner that is available for use, including, but not limited to, the use of the “Save My Card” feature on a public accessible computer, until we have received notice of loss,
- Theft or unauthorized use; or any breach of the terms of this Acknowledgment.
You will not be liable for losses in the following circumstances:
*Technical problems and other system malfunctions. unauthorized use of your debit card, including but not including but not including your PIN, after the debit card has been reported lost or stolen to us.
*Your debit card is cancelled or expired.
*Or you have reported that someone else knows your PIN.
You will be deemed to contribute to the unauthorized use of your debit card and/or electronic access code and may be fully responsible for all debts, withdrawals and account activities when.
- The Electronic Access Code you have selected is the same or similar to an obvious combination of numbers, such as your Date of Birth, bank account numbers, or phone numbers.
- writes your Electronic Access Code or keeps a poorly disguised record of your Electronic Access Code, so that it is available for use with your Debit Card;
- or otherwise, you disclose your Electronic Access Code to anyone, resulting in subsequent unauthorized use of your Debit Card and Electronic Access Code together.
Until such time as you notify us of the loss, theft or unauthorized use of your Debit Card and Electronic Access Code, you may be responsible for all withdrawals or other transactions on your Accounts up to the maximum daily and weekly withdrawal limits allowed through ATMs that we set from time to time. You will also be responsible for all purchases/withdrawals up to the maximum daily and weekly limit for POS transactions that we set from time to time. The limit for POS transactions exceeds the maximum daily and weekly ATM withdrawal limit.
Processing foreign currency transactions
If you use your Debit Card and Electronic Access Code for withdrawals or to purchase goods or services outside the jurisdiction in which the Debit Card was issued, the Bank has the right to impose fees for foreign currency conversion. This rate may be different from the rate in effect on the date your withdrawal or POS transaction occurred. In addition, the Bank has the right to impose other service fees as appropriate. We will deduct the full amount of your designated account in the currency of the Account.
If you use your Sol Coop Debit Card for a transaction in a foreign currency, and the merchant or retailer gives you proof of credit, the two transactions (debit and credit) may not be exactly balanced due to the fluctuation of the exchange rate and currency between the debit and credit date.
Changing limits and designated accounts
We may set and change limits (in dollars or otherwise) from time to time, on the types of transactions that may be available, or the companies that may be paid in connection with any of the of the Services available through ATMs or POS devices. You may cancel or change any written designation at any time.
Cancel Bank Services
We may, at any time, without notice, withdraw from use any ATM or POS terminal, or cancel or vary all or part of the Services we offer to you in connection with or through the use of the Debit Card. No Automated Banking Services transactions, including but not including but not including deposits, bill payments, fund transfers, inquiries, will be processed after cancellation of the Automated Banking Services.
If your Debit Card and Electronic Access Code or handwritten signature are used for a service transaction, The Coop is not responsible for the quality or failure to receive the goods or services. All claims or claims between you and the merchant, including your rights of set-off or any right of set-off, will be resolved directly by the merchant and you. We are not responsible if a merchant does not accept the debit card at any time. Where a merchant is responsible for making you a refund, we will credit your designated Account with the refunded amount only when we receive a correctly issued proof of credit or other appropriate verification or authorization of the refund.
All disputes between you and a designated bill payment merchant, including your set-off rights or any set-off rights, will be resolved directly between you and the bill payment merchant. We do not verify, nor are we obligated to verify, that the merchant has fulfilled any purpose for which the payment was made as a condition of fulfilling your payment request in your Account. Any dispute you have regarding the Services provided under this Agreement will normally be resolve within fifteen (15) business days after you notify us in writing of the dispute. If a dispute cannot be resolved within this time, we will provide you with information about our dispute resolution process and how long each step will normally take.
Contact in case of unauthorized transfer
If your Debit Card is lost or stolen, or retained by an ATM, or if you suspect unauthorized use, or believe a transfer has been made using your check information without your permission, please visit or call the Co-op immediately to report the loss and request a replacement debit card.